Privacy Policy

1. Information We Collect

Information You Provide to Us

• Account Information: Name, email address, company information, and other details you provide when creating an account or joining our waitlist
• Communication Data: Information you provide when contacting us, including support requests, feedback, and correspondence
• Brand Data: Information about your brand, marketing materials, and content you upload to our platform
• Payment Information: Billing details and payment information (processed securely through third-party payment processors)

Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, and performance metrics
• Device Information: IP address, browser type, operating system, and device identifiers
• Analytics Data: Website traffic, user behavior, and engagement metrics through tools like Google Analytics
• Cookies and Tracking: Information collected through cookies and similar technologies

Information from Third Parties

• Social Media Data: Publicly available information from social media platforms for brand monitoring
• Integration Data: Information from third-party services you connect to our platform
• Business Information: Publicly available business information for brand analysis

2. How We Use Your Information

Service Provision

• Provide, maintain, and improve our AI-powered brand management platform
• Process your requests and provide customer support
• Analyze brand performance and generate insights
• Facilitate communication and collaboration features

Business Operations

• Process payments and manage billing
• Send important service updates and notifications
• Conduct research and development to improve our services
• Ensure platform security and prevent fraud

Marketing and Communications

• Send marketing communications (with your consent)
• Provide information about new features and updates
• Conduct surveys and gather feedback
• Personalize your experience on our platform

Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Protect our rights and the rights of our users
• Investigate and prevent fraudulent or illegal activities
• Enforce our Terms of Service

3. AI and Data Processing

AI Model Training and Improvement

We use artificial intelligence to power our brand management platform. Here's how your data may be used:

• Aggregated Analysis: We may use aggregated, anonymized data to improve our AI models and algorithms
• Brand Intelligence: Your brand data is processed to generate insights, recommendations, and performance metrics
• Content Analysis: We analyze your content to provide brand voice consistency and optimization suggestions
• No Personal Training: We do not use your personal information to train AI models that would be shared with other users

Data Processing Safeguards

• All AI processing is conducted with appropriate security measures
• Your brand data remains confidential and is not shared with competitors
• We implement privacy-preserving techniques in our AI systems
• You maintain ownership of your brand data and content

4. Information Sharing and Disclosure

We Do Not Sell Your Personal Information

OmniClarity does not sell, rent, or trade your personal information to third parties for their marketing purposes.

Limited Sharing Circumstances

• Service Providers: Trusted third-party vendors who help us operate our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with appropriate protections)
• Consent: When you explicitly consent to sharing your information

Data Processing Partners

We work with carefully selected partners who meet our security and privacy standards:

• Cloud hosting providers (AWS, Google Cloud, etc.)
• Analytics services (Google Analytics)
• Payment processors (Stripe, etc.)
• Customer support tools

5. Data Security

Security Measures

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements for our systems
• Regular Audits: Regular security assessments and vulnerability testing
• Employee Training: All employees receive privacy and security training

Enterprise Security

• SOC 2 Type II compliance (in progress)
• GDPR and CCPA compliance measures
• Regular penetration testing
• Incident response procedures

6. Data Retention

Retention Periods

• Account Data: Retained while your account is active and for a reasonable period after closure
• Usage Data: Typically retained for 2-3 years for analytics and improvement purposes
• Communication Records: Retained for customer support and legal compliance purposes
• Marketing Data: Retained until you opt out or as required by law

Data Deletion

You can request deletion of your personal data at any time. We will delete your data within 30 days of your request, except where retention is required by law.

7. Your Privacy Rights

GDPR Rights (EU Residents)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing

CCPA Rights (California Residents)

• Know: Know what personal information we collect and how it's used
• Delete: Request deletion of your personal information
• Opt-Out: Opt out of the sale of personal information (we don't sell data)
• Non-Discrimination: Equal service regardless of privacy choices

Exercising Your Rights

To exercise your privacy rights, contact us at privacy@omniclarity.io. We will respond within 30 days.

8. International Data Transfers

OmniClarity operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions where applicable
• Appropriate technical and organizational measures
• Regular compliance monitoring

9. Children's Privacy

OmniClarity is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or platform notification
• Provide at least 30 days' notice for significant changes

11. Contact Us

Privacy Questions

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Mailing Address